Sun Haven Valley Country Holiday Park Cornwall

Terms and Conditions for Sun Haven Valley Country Holiday Park

BOOKING PROCEDURE

1 We recommend that you call us for accurate availability and to reserve your accommodation. Bookings can be made online,CLICK HERE but the system is mainly restricted to full week holidays starting on Saturdays and does not allow you to choose a specific pitch or caravan. Special offers and short breaks can only be booked by phone

2 For a confirmed reservation we wil require a deposit of £85 per week/part-week for each self catering unit, and/or £40 per week/or part-week for each camping/touring pitch. Please note that paying a deposit forms a contract to purchase a holiday reservation, and you are liable for full payment of this booking.

3 After booking, to save time on arrival please complete the details on Camping confirmations or Caravan confirmations.

4 The final balance payment must be made no later than six weeks before your arrival date and we do not necessarily issue reminders. Where we have been given card details we will automatically take the balance on this date unless we are informed otherwise, but we reserve the right to cancel your reservation if we have not received the balance on the due date and/or cannot take it, though we note that you may still be liable for the balance of your purchase.

5 When you receive the confirmation of your reservation YOU MUST PLEASE READ IT CAREFULLY and check the dates and details booked, if you do not receive an email you MUST CHECK with us that your holiday has been booked & processed. Acceptance and continuance of all reservations & holidays is at the discretion of the management and may be cancelled at any stage.

Arrival and Departure Times

6a CAMPING and touring bookings for low and mid season can begin on any day of the week for any duration. Where availability & location allow, all pre-paid reservations will be placed on a double sized pitch. Check in is anytime after 10hs00 on your day of arrival, (earlier by arrnagment) on the understanding that early arrivals may have to change pitch. Guests who have booked a specific pitch are asked not to arrive before midday to allow any departing guests sufficient time to vacate. Departure time is any time before 5pm, unless the pitch has not been specifically requested by an incoming customer when departure needs to be by 10hs30. Guaranteed late departure can be purchased at a half day rate

6b HIGH SEASON CAMPING and touring bookings during school holidays can begin on any day of the week, starting no earlier than midday on arrival day and ceasing before 10hs30 on day of departure. Early arrivals and late departures may be available at a half day charge but must be arranged in advance. Latest arrivals are 20hs30 to avoid disturbing others. IF we take a summer season booking of less than 5 days we do not guarantee you a specific pitch, nor that multiple bookings will have adjacent pitches, and bookings of 3 days or less will carry a booking fee. OUR PITCHES WILL ACCOMMODATE A TENT 5m x 5m - in Whitsun week and summer i.e. IN HIGH SEASON, IT IS YOUR RESPOBSIBILITY TO INFORM US IF YOUR TENT IS BIGGER.

6c CARAVANS AND CHALET BOOKINGS for HIGH SEASON are from Saturday to Saturday only and commence after 3.00pm on arrival day and cease before 10hs00 on day of departure unless otherwise agreed. Early arrivals for caravan holidays will have to wait in our off-site car park and may find the beachside commercial centre more pleasant. Reception will be open for check-ins are accepted between 3pm - 7pm during high season so please call us for arrangements if you are unlikely to arrive within these hours.

6d CARAVANS AND CHALET BOOKINGS for LOW SEASON can commence on any day of the week, subject to availability and, where possible, we will arrange check-in from midday. Departure times are negotiable, however if the unit is booked for a changeover on your departure day it will not be possible to extend your departure time to any later than 10hs30. We are able to offer short breaks and weekend bookings on request, - please cal for prices. Please prewarn us if you are likely to arrive after 18hs00 as reception will be closed .

7 You are purchasing the rights to use of our camping field and/or holiday accommodation for a holiday and should you not wish to use your reserved rights you need not do so. Cancellations are not possible and deposits are not refundable or transferable.  Changes to bookings after the deposit has been paid may incur up an administration fee and all changes, specific requirements or inducements are only valid if confirmed by ourselves by email ( please bring a printed copy). We do not issue refunds for cancellations, unused reservations, inclement weather, force majeure and/or any resulting effects.

8 Payment for holidays at Sun Haven Valley Holiday Park, either full or part payment, signifies acceptance of the terms and conditions.

9 The information supplied on the booking form will be stored on our computer database for the purpose of future distribution to you of our advertising material and under no circumstances will be passed to any third party. For the purposes of the Data Protection Act 1984 the submission of data signifies assent to this.

OUR EXPECTATIONS

Sun Haven Valley is a small family run park and to ensure the enjoyment of all our visitors we ask that you behave considerately, and of course in return, other will behave considerately to your holiday. We'd like to point out that these requirements are not for the benefit of the site management, or even for you personally, but for the benefit of those people holidaying around you. Many of them are relaxed in low season, but particularly during Whitsun July & August breaking any of the expectations may cause your holiday to be terminated. 

Groups who do not meet the 'families and couples' requirement (such as genuine surfers, parent-child groups) should please call us to confirm their access to the park. Only those persons on the booking form may use the parks facilities.

NO NOISE AFTER 22hs30  PLEASE NOTE - we are in the quietest countryside, there is no background noise at night so we ask for no-noise after 22hs30 and have patrolling wardens to supervise this. If you disturb the holidays of others at night you will be asked to leave. During the day we ask that noise be limited so as to not disturb others - which limits noise from tents & awnings, from TV's, Radios, CD/music players - particularly played from cars etc.

FAMILIES WITH TEENAGERS We have NO club, NO bar and NO evening entertainment and only a small games room. Please consider this carefully as we may not be a park particularly suited to your teenagers, unless they are simply happy with a beach & surf school 10-15 minutes walk away. All children under 16 yrs old must be back at their accommodation by 21hs40

FAMILIES WITH CHILDREN. We close the playgound at 21hs30 and ask that children are back at their accommodation just after.  Parents are responsible for their children and supervision of their children at all times and must familiarise themselves with the site and signage on arrival.  The playground is suitable for children from 5 to 12yrs old, but parental supervision is essential.

DOGS Due to our free range poultry and guineau pigs we ask that dogs are kept on a lead. Dogs can be exercised off the lead in our adjacent field - and of course the footpath from our back gate is a 15 minute walk to a dog-friendly beach off the site. Dogs are not allowed in our caravans unless they are shown on the invoice, and evidence of a dog in a non-pet caravan will incur a cleaning charge of £75. Dogs are also are not permitted on the main lawns & childrens playground. Dogs must not be left unattended in any tent or accommodation/vehicle.

SMOKING is not allowed in any of the parks buildings or accommodation. If you smoke in any of our accommodations, as evidenced by the smell on your departure, there will be a £75 cleaning charge.

TERMS AND CONDITIONS These may be reasonably modified by the park management. The booking conditions for your holiday reservation will be those in place at the time of the holiday. The written T & C's will supercede any verbal statements unless they have been confirmed in writing.

CANCELLATIONS A deposit paid forms a contract to purchase and the 'lead name' will be liable for the full amount. Cancellations at any stage are not possible and the full balance will be payable. If a booking is not claimed on the day of arrival we shall have the right to re-use or re-let unless otherwise pre-agreed. If you have paid in full, are unable to make the holiday we will issue a credit with a quantity governed by the number of nights that we can relet .
In the highly unlikely event of Sun Haven Valley having to cancel your booking our liability will be limited to the return of any money paid.

ALL SIGNS MUST BE OBEYED

MAX SPEED LIMIT of vehicles is 5 m.p.h (walking pace) for the benfit of children and our free range ducks and the one way systems must be adhered to. Vehicles may not drive across or park on the main lawns at any time. We ask that for the benfit of other holiday makers, guests park vehicles as instructed by staff. Our park gates may be locked at midnight and vehicles may not be used from midnight to 7am.

WEATHER & FORCE MAJEURE & FAULTS Please note that we are not responsible for the weather. We do not give refunds for bad weather, force majeure or for the consequences of such events and we ADVISE YOU TO TAKE OUT HOLIDAY INSURANCE TO COVER SUCH EVENTS. SHVHP Ltd is relieved from liability should the accommodation or other facilities be unavailable due to circumstances beyond it's control other than a refund for unspent time.

Please note that caravans, like houses, suffer faults in fitting such as plumbing, heating, door locks etc. and that we will effect repairs to such "break downs" in the fastest time that we can. During the main season we are unable to access the caravans for more than five hours a week (10hs30 -15hs00 on a Saturday) and whilst we will attend to any problem, some problems can only be only be dealt with after continuous occupation has ceased at the end of the season -(such as stains on carpets by a previous occupant requiring us to replace the carpet). Due to such circumstances we cannot guarantee the van that you will occupy but we will only move you to an equivalent or better caravan & such faults or such a move are not cause for cancellation. Should it be necessary In the case of poor cleaning we will reclean but such incovenience is also not cause for cancellation or refunds.

Please note that we work on maintenance, cleaning repairs and 7 days a week, 24 hours a day with such equipment as desirable and you should expect occasional inconvenience by operations - mainly being cleaning, rubbish collection and grass cutting and disruption caused by tradesman and use of power tools, leaf blowers, strimmers, lawnmowers, pruners, tractor & trailer and the like.

Should circumstances be such that the managing director considers that it is reasonable that the holiday be terminated, the managing director may, at his own discretion, offer the termination, along with a refund for unspent time or an alternative stay. The customer agrees that this is the pre-estimate of the liquidated damages under the standard prices paid unless a pre-negotiated surcharge has been agreed and paid for.

FOR STATIC CARAVANS The 'Lead Name' must read the information folder provided and check the inventory of the accommodation upon arrival reporting any discrepancies as well as any subsequent losses, damage or breakages to either the accommodation or equipment. Minor damage such as breakages of crockery or glassware is not charged for, but you can be liable for loss and damage discovered after your departure.

Outgoing visitors should leave accommodation in a clean and tidy order or you agree that we may raise a charge of up to £50. Bicycles, surf boards, wet suits, boats etc, must not be taken inside or leant against static caravans or chalets. Please bring locks as necessary.

Some of our caravans have had the lounge bed removed. Where they are fitted we do not allow their use without prior written approval. If we allow or find extra people in a caravan beyond our "maximum occupancy" we willterminate your stay without refund. We reserve the right to enter our accommodation at any time and also to enter any accommodation/vehicle on our property as is reasonable in the circumstances.

CHEMICAL DISPOSAL Chemical toilets and waste buckets must only be emptied at the points clearly marked. Motorhome grey water can be emptied directly into our drains by arrangement with management.

MAXIMUM TENT SIZES (APPLIES WHITSUN, JULY & AUGUST ONLY) , Whilst they are not prohibited we have restrictions on large tents ( having a 'footprint' greater than 5m long and/or 5m wide). Most tents with a standard rectangular 'footprint' fit easily on our pitches (pitches are mainly 8m wide or more) but in order to ensure that the statutory spacings between tents & caravans are maintained, we give "maximum tent size" of pitches on the website and will help you over the phone. Tents, caravans, awnings, gazebos et al. must be all be sited within this 'maximum tent size' area.

Whilst we will attempt to "size" your tent from internet sources, it is your responsibility to pre-check that the pitch is large enough as you will not be allowed to exceed the dimensions given. Alternative accommodation may not be available and if you do not meet our 'siting requirements' you may be required to leave the park, for which refunds cannot be given.

In the Low & Mid season, subject to availability, we will give a double sized pitch at no extra charge to ensure you have plenty of space. This will allow for ONE unit of accommodation ( tent, caravan, motorhome etc. ) and the arrival of a second unit will incur a charge for a second pitch.

PITCH SELECTION Please note that whilst we will select, book & agree a pitch with you we retain the right to change your pitch as required by the necessities of the park and the business. This especially applies to high season bookings under 5 nights. Should we need to change your pitch this is not a valid reason for cancellation.

SECOND/PUP TENT SIZES The rates in the tariff table only apply to tents approved by us beforehand. Should you pitch more than one tent on a pitch without prior written consent from us, we reserve the right to charge you an extra pitch fee.

VEHICLES All holiday bookings include one vehicle only.

During Whitsun and Summer there are charges for further vehicles which may need to be in a car park away from your accommodation . Any arrangements for second vehicles free-of-charge (e.g. disabled adapted vehicles) need to be agreed by us in writing at the time of booking. You allow us the right to enter any accommodation/vehicle on our property as is reasonable in the circumstances. Commercial vehicles are not allowed on site unless pre-arranged.

HELP US TO HELP YOU - any fault, unacceptable hazard or risk should be immediately reported, and due diligence shown and applied by all persons in respect of any potential risk, however small, during your stay. We annot check every tap, shower and toilet daily and if you tell us of a fault we can start to fix it.

The park must be kept tidy and rubbish put in the bins provided. Surf boards and sand-covered items ( e.g. wetsuits) may only be washed in the surfwash.  You are welcome to use your own barbecue provided that it is on legs or raised to avoid damage to the grass. Please use the stands provided for the disposable BBQ's available at the shop. 

LIABILITY We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

BENCHES We provide picnic benches for general use on the camping sites on a first-come first-served, basis on the conditions that we retain the right to mark them as reserved. Please note that you MUST examine the bench before you use it and ensure that it is sound and safe to use. If it is in need of repair please turn it upside down to prevent it's use and report the matter to reception. There is one picnic bench allocated to each holiday caravan & chalet and benches may not be removed from the holiday caravans.

VISITORS The Park is not open to the general public. For client and family safety, the accommodation booked can only be occupied and facilities used by the persons entered on the booking form for the dates shown. We reserve the right not to admit any visitors. Day visitors are only allowed if pre-booked either on the booking form or at reception on arrival. Visitors must report to reception on arrival, sign in and obtain a car pass. All tenancy conditions apply to visitors who must adhere strictly to the park rules. On the campsite, Overnight visitors or unbooked day visitors will be subject to the daily charges for extra persons / cars / dogs etc. Sun Haven Valley reserves the right to terminate your holiday immediately for unbooked visitors. Visitors to static caravans will be allowed at no charge ( NOT during Whitsun, July & August ) to bring the van to no more than 'maximum capacity'. Undeclared or excess persons found to stay overnight in static caravans will lead to total eviction of all persons concerned. Where 2 persons discount has been applied, resident or non-resident visitors revoke this wear & tear discount.

HOLIDAY CANCELLATION

Your booking is the purchase of a reservation to use of our camping field and/or holiday accommodation and should you not wish to use your reserved rights you need not do so. Your booking forms a contract by yourself to purchase these rights from Sun Haven Valley, accepting our terms & conditions. Should you wish to cancel your purchase, or your holiday be cancelled e.g through failure to pay, we regret that you would still be liable for the balance due. Should you wish for more cover than this we would recommend you take holiday insurance.

If you are not able to come and instruct us to do so we will attempt to resell your reservation and you would receive a refund for the period we can relet, less any discounts we have to give and less your deposit as an administration fee

Weather, and effects of weather are not a cause for cancellation. Should we have a wet summer the ground will be wet and should you come atthe end of the season area of the grass may be brown or damaged from previous use and your holiday has been priced accordingly.

RATES, PRICES & DISCOUNTS The rates and prices you accept at the time of your booking will obviously not change but park management reserve the right to alter advertised rates, prices & discounts. The "specials" & rates on the website over-ride those on the booking form. Discounts are only claimable at time of booking.

Privacy Policy Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not sell, pass on or share your details with any third party.

Discounts Discounts can only be claimed at the time of booking and may be cancelled if the balance payment is not made by the due date.

Sun Haven Valley Holiday Park is run by Steve & Helen Tavener trading as Sun Haven Valley Holiday Park Ltd, company number 05701390 with its registered offices based on the park