Terms and Conditions

BOOKING PROCEDURE

1  We suggest that you call us to check availability and reserve your accommodation. Telephone bookings can be held for seven days to allow completion of the on-line ( or posted) booking form. If the booking form is not received within this time we reserve the right to cancel the booking without notice.

2  Please complete the booking form and send it to us with payment in full or a deposit of £75.00 per week ( or part week) for static/ chalets, (£35/week or part-week for camping/touring) plus the cancellation scheme fee (unless you are paying in full). Please note that paying a deposit forms a contract to purchase a holiday and means you are liable for full payment of your purchase unless you have paid for, & ave a claim under our Holiday Cancellation Scheme (of which membership is compulsory - see below) but only covers named people on the booking form BEFORE the time of the claim. In some circumstances there may be a credit if you give us enough notice that we can re-let the accommodation.

3 Final balance payment must be made no later than six weeks before arrival day or your reservation may be cancelled without prior notice (though please note that you may still be liable for the balance). Where we have been given card details we will automatically take the balance on this date unless we are informed otherwise & will send you a courtesy email to tell you we have done so. Otherwise no reminders will necessarily be sent. Receipts will only be sent if you send us a stamped, addressed envelope.

4 Acceptance and continuance of bookings is at the discretion of the management and may be cancelled at any stage.

5 Camping and touring bookings for high season can begin on any day of the week, starts no earlier than midday on arrival day and ceases before 10.30am on day of departure, unless part days have been booked. Latest arrivals are 8.30pm to avoid disturbing others. The minimum duration bookable during summer season is 5 days ( shorter bookings processed after June 1st). You must ensure that the 'usable area' of pitch you book is large enough for your accommodation & equipment). For out of season variations please call us. We do not guarantee pitch numbers for high season short bookings.

6 Caravans and bungalow bookings for high season are from Saturday to Saturday only and start STRICTLY after 3.00pm on arrival day and cease before 10.00am on day of departure unless otherwise agreed. ( Short stays & extended weeks available at other times).  Latest arrivals are 8.30pm unless pre-arranged For out of season variations please call us

7  Deposits are not refundable or transferable.  Changes to bookings after the deposit has been paid will incur up to a £15 administration fee.  If your booking is changed please ensure that you receive a written confirmation, only changes confirmed in writing are valid. No refunds can be given for inclement weather, force majeure or any resulting effects or for unspent time.

8 Due to card/bank/security charges we regret that there will be a booking fee of £2.75/holiday.

9  If a presented cheque is returned to us or a card transaction refused, a minimum £15.00 charge will be added to your account.

10  Payment for holidays at Sun Haven Valley Holiday Park, either full or part payment, signifies acceptance of the terms and conditions. Please ensure you have read them.

11 The information supplied on this form will be stored on computer for the purpose of future distribution to you of our advertising material and under no circumstances will be passed to a third party. For the purposes of the Data Protection Act 1984 the submission of data signifies assent to this.

HOLIDAY TERMS  & CONDITIONS

Sun Haven Valley is a small family run park and to ensure the enjoyment of all our visitors it is essential that certain rules are kept. We’d like to point out that the rules are not for the benefit of the site management, or even for you personally, but for the benefit of those people camping around you. Please read our terms. If you do not like them we will be happy to refer you to another park but particulalry during July & August breaking any of the tenancy conditions, disturbing the holidays or comfort of others or behaviour unacceptable to the management will lead to non-refundable removal and you signify acceptance of this, as all other terms, by paying money to Sun Haven Valley.  The decisions and interpretations of the management are final and no warnings will necessarily be given.

Unless pre-approved by ourselves, parties who do not meet the 'families and couples' requirement will not be allowed access to the park. Please call us if you are in doubt.  Only those persons on the booking form may use the parks facilities. Should the persons or dettails on the booking form change between time of booking and time of arrival we reserve the right to cancel the booking.

NO NOISE AND SILENCE AFTER 10.30  PLEASE NOTE - we are in the quietest countryside, there is NO background noise at night so we enforce a silence/no-noise after 10.30pm by patrolling wardens. IF you cannot take this please do not come - YOU WILL BE "ASKED" TO LEAVE IF YOU DISTURB OTHERS. During the day, noise may not be made, that can be heard from outside the pitch or that is to the annoyance of others - so this excludes use of TV's, in awnings, Radios, CD/music players - particularly if "car-based", - musical instruments etc, .

FAMILIES WITH TEENAGERS Please note well.  We have NO club, NO bar and NO evening entertainment and only a small games room. Please consider this carefully as we may not be a park particularly suited to your teenagers unless they are surfers happy with a beach 10 minutes walk away.   Children under 16 yrs old must be back at their accommodation by 9.40pm.

FAMILIES WITH CHILDREN. Children under 16 yrs old must be back at their accommodation just after 9.40pmpm or accompanied by an adult .  Parents are responsible for their children at all times and must familiarise themselves with the site and signage on arrival.  Children must not use the toilets/wash area as a playground.  The playground is suitable for children from 5 to12yrs old, but parental supervision is essential.
Roller Blades, heelies & skate boards, are not allowed on the park for reasons of noise and safety  Bicycles & push along scooters are allowed on park roads when used sensibly, but no cycling is allowed on the main entrance road as far as the fountain, around the toilet block, games & play areas or on the grass.

ARRIVALS  In 'season" i.e.during Whitsun week & mid July - September 1st we will endeavour to have pitches ready by midday and holiday caravans by 3pm, but due to circumstances beyond our control this cannot be guaranteed. Access to the park before these times will result in a half-day charge. "Early access" to pitches can be pre-paid for a 07hs00 arrival - the latest arrival for campers is 20hs30 (unless you have pre-arranged with us when we will extend this to 21hs30) & the latest arrival for static caravans is 20hs30 unless you have made other arrangements with us. If you get lost or are late please call us or your accommodation may not be available. Out of "season" there is some flexibility on pitches and there may be some flexibility on holiday caravans, but only if you call us to pre-arrange it.

DOGS must be kept on a lead at all times and only exercised off the site. The dog may not accompany children walking around site. DOGS ARE NOT ALLOWED IN OUR CARAVANS UNLESS THEY ARE SHOWN ON THE INVOICE AND ARE NOT ALLOWED ON THE MAIN LAWNS AT ANY TIME. Dogs must never be left unattended in either our or your accommodation/vehicle and fouling, excessive noise or aggressive behaviour will not be tolerated.  You may be required to produce a ground spike and lead on arrival.  Should the rules be broken we will require that you remove your dog from the site.

TERMS AND CONDITIONS These may be reasonably modified by the park management. The booking conditions for your holiday will be those in place at the time of the holiday. The written T&C's will supercede any verbal statements unless they have been confirmed in writing.

CANCELLATIONS  A deposit paid forms a contract to purchase a holiday and the 'lead name'  will be liable for the full amount.  Cancellations are not possible and the full balance will be payable unless you have a claim under our Holiday Cancellation Scheme  (see bottom of page); If a booking is not claimed on the day of arrival we shall have the right to re-use or re-let unless otherwise pre-agreed. If you have paid in full, are unable to make the holiday and you have joined the scheme we will give a refund/credit according to the scheme rules, or if you haven't joined we may issue a "non-seasonal" credit for an equivalent number of nights that we can relet .
In the highly unlikely event of Sun Haven Valley having to cancel your booking our liability will be limited to the return any money paid.

ALL SIGNS MUST BE OBEYED

SMOKING is not allowed in any of the parks buildings or accommodation. If you smoke in a caravan, as evidenced by the smell on your departure, there will be a £50 charge.    
The SPEED LIMITof vehicles is 5 m.p.h (walking pace) and the one way systems must be adhered to.
PARK GATES ARE CLOSED AT MIDNIGHT & vehicles may not be used from midnight to 7am 
The park must be kept tidy and rubbish put in the bins provided. 
Surf boards and sand-covered items ( e.g. wetsuits) may only be washed in the surfwash.  You are welcome to use your own barbecue provided that it is on legs or raised to avoid damage to the grass. Please use the stands provided for the disposable BBQ's available at the shop.
 The proprietors are not responsible for and cannot accept liability for any injury sustained by any person or damage to or loss or clients property.
 We reserve the right to enter our accommodation at any time and also to any accommodation/vehicle on the property as is reasonable in the circumstances.
Commercial vehicles are not allowed on site unless pre-arranged.

WEATHER & FORCE MAJEURE Please note that we are not responsible for the weather. There are no refunds for bad weather, force majeure or for the consequences of such events. You will be liable for payment and we advise you take out holiday insurance to cover this.  SHVHP Ltd is relieved from liability should the accommodation or other facilities be unavailable due to circumstances beyond it's control.

FOR STATIC CARAVANS The 'Lead Name' must check the inventory of the accommodation upon arrival & report any discrepancies as well as any subsequent losses, damage or breakages to either the accommodation or equipment.   Minor damage such as breakages of crockery or glassware is not usually charged for; but you can be liable for loss and damge discovered after your departure.   Outgoing visitors should leave accommodation in a clean and tidy order or you agree that we may raise a charge of up to £50. .  Bicycles, surf boards, wet suits, boats etc, must not be taken inside or lent against static caravans or chalets. Please bring locks as necessary.
Some of our caravans have had the lounge bed removed. Where they are fitted we do not allow their use without prior written approval. If we allow or find extra people in a caravan beyond our "maximum occupancy" this will incur a charge of up to £100/person/weekor part week out of season and £200/person /week or part week at whitsun an during July & August,and £200/dog /week or part week at any timeand this is designed to make it more economical for customers to hire the correct sized caravan. Persons found sleeping in the van in excess of our "maximum" limits without prior approval will cause your holiday to be terminated instantly without refund.

HOLIDAY CANCELLATION SCHEME

Your booking forms a contract by yourself to purchase a holiday from Sun Haven Valley, accepting our terms & conditions. Should you decide to cancel your purchase, or the holiday be cancelled e.g through failure to pay, we regret that you would still be liable for the balance due. To protect you from this, the company provide a Holiday Cancellation Scheme at a fee of £5.00 /pitch/wk, or £10/caravan/wk which is compulsory unless you pay in full at time of booking at which time you may take this as an option OR you may opt out in writing at the time of booking and carry the responsibility of payment for cancelled holidays. Under the scheme Sun Haven will forgo any balance due & refund any monies paid, (excluding the deposit & cancellation fee) provided that we receive written confirmation of cancellation of the holiday at least eight weeks before the start date. After this time & up to the date of arrival, Sun Haven Valley will only refund if cancellation is due to any of the following: - death, serious illness, serious personal accident, jury service or redundancy to a member of the booked party named on the booking form that was unknown & unforeseeable at the "8 week" date. Failure to complete a booking form at the time the deposit is paid will restrict claims to the "lead name" only. Please note that claims must be sent in by recorded delivery, received in time and supported by a confirmable authoritative document. Cancellations must be notified at the earliest opportunity and unecessary delays may invalidate any claim under the scheme.

If you have paid for the scheme and are not able to come but do not fulfil the above conditions & we are able to relet your pitch/caravan you would be entitled to a refund for the period we can relet, less any discounts we have to give and less your deposit & scheme payment - if you have not joined the scheme, have paid in full and are unable to take the holiday we may as a gesture of goodwill, issue a non-contractual "low season" credit for an equivalent number of nights to those that we can relet so the more notice you are able to give the better.

Please note that this is NOT an insurance scheme, it is a modification to our terms, and does not cover any event after arrival nor any cost other than monies due to Sun Haven Valley Ltd. For other liabilities and events you should take out commercial insurance.

RATES, PRICES & DISCOUNTS The rates and prices you accept at the time of your booking will obviously not change but the park management reserve the right to alter advertised rates, prices & discounts as required. The rates on the website will over-ride those on the booking form. If you have any doubts please call us - thats what we're here for. Prices given over the telephone are only valid until the end of the telephone call unless accepted and paid for or confirmed by us in writing and any variation in numbers of people, cars, dogs etc. to our records must be paid for. In legal jargon, the prices displayed shall be considered as an "invitation to treat" & our dispatch of holiday details will be the acceptance. Discounts are only claimable at time of booking.
Should you have people, dogs, vehicles or tents on your pitch that are not on the booking form and have not been paid for the rates shall be doubled.
BOOKING PROCEDUREThe stipulations within the booking procedure form part of the terms & conditions. It is agreed by the customer that any monies listed herein as forfeit upon cancellation, or extras payable are agreed by the customer as Sun Haven Valley's pre-assesment of damages for breach of contract.


Privacy Policy Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not sell, pass on share your details with any third party.



Discountsoffered are only claimable at the time the deposit is paid and may be cancelled if the balance payment is not made by the due date.

Sun Haven Valley Holiday Park is run by Steve & Helen Tavener trading as Sun Haven Valley Holiday Park Ltd, company number 05701390 with it’s registered offices based on the park